Get Expert Guidance to Build a Resilient, Skills-Based Organization
Kahuna and Mercer provide important insights on how you can track, manage, and validate skills data across your frontline workforce to prioritize safety and increase profitability.
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WHITE PAPER
New Research on Frontline Skills Data
Managing frontline skills can be tough, but when done correctly, you boost profitability, streamline operations, and improve safety. This research by Kahuna and Mercer explains the challenges and provides a clear guide, including real-world use cases, to help you track, manage, and validate frontline skills data.
- Build better upskilling and reskilling programs to close critical gaps
- Minimize downtime, errors, and safety incidents
- Optimize staffing, scheduling, and dispatch
- Increase retention and engagement with clear career pathways
The Complexity of Frontline Skills Requires a Strategic Approach
Direct Impact to Profitability
Frontline workers run the machines, treat patients, and keep your business moving. When they lack the right skills or information, productivity, safety, and your bottom line all suffer.
Highly Technical Skill Sets
Frontline jobs depend on highly specific skills, competencies, and experiences. Each role has its own tools, sites, or certifications. You need precise tracking and validation to manage these unique skills.
Deskless Workforce
Frontline teams need mobile, just-in-time access to skills data, safety updates, and performance requirements. Standard HR and learning tools weren’t built for this environment, and purpose-built systems are essential.
"The core operational skills of workers in settings like hospitals, manufacturing, and energy services are essential, not just to the organization, but to the stability and safety of our economy. Now is the time to get deep visibility into the functional and technical skills of your enterprise, so that you are equipped with a resilient, flexible workforce that can meet the rapidly changing demands of the market, today and into the future."
- Josh Bersin, Global Industry Analyst
VALIDATED SKILLS DATA
Real-World Impacts Across Industries
70% SLA Compliance Boost
A global digital commerce provider improved SLA compliance by 70% and saved over $7 million by upskilling its frontline workforce and reducing reliance on contractors with Kahuna.
90% Reduction in Nurse Turnover
A Southeast academic medical system cut primary care nurse turnover by 90% in one year by implementing a flexible job-share model developed by Mercer, improving workforce stability and job satisfaction.
$650K Cost Savings
A global organization with 50+ plants eliminated manual data rework for EHS, HR, and quality teams, saving over $650,000 annually with Kahuna.