Get Expert Guidance to Build a Resilient, Skills-Based Organization
Kahuna and Mercer provide strategic insights on how you can track, manage, and validate skills data so you can build a more resilient workforce ready for today and tomorrow.
.png)
WHITE PAPER
Key to Productivity and Business Agility: Leveraging Data on Frontline Workforce Skills
Frontline teams are critical to day-to-day operations, but organizations often lack clear insight into their skills and capabilities, leaving a blind spot that undermines productivity, agility, and operational efficiency.
In this white paper, Kahuna and Mercer lay out practical strategies to help you better capture, maintain, and leverage frontline skills data, and turn it into real business impact. You'll learn:
✓ Why focusing on frontline skills data is essential to operational excellence
✓ Prerequisites for effective skills-based technology systems and strategies
✓ How skills insights can be beneficial to both HR and Operations leaders
✓ Practical use cases for data-driven results
The Complexity of Frontline Skills Requires a Strategic Approach
Direct Impact to Profitability
Frontline workers are core to business execution. Any disruption in their performance due to skill gaps or outdated information directly affects operational output, safety and compliance, and the organization's bottom line.
Highly Technical Skill Sets
Unlike knowledge work, frontline roles often require specialized, task-specific competencies that vary by equipment, site, or certification. These skills are harder to generalize and demand precision in how they're tracked and validated.
Deskless Workforce
Frontline teams need mobile, just-in-time access to skills data, safety updates, and performance requirements. Standard HR and learning tools weren’t built for this environment and purpose-built systems are essential.
"The core operational skills of workers in settings like hospitals, manufacturing, and energy services are essential, not just to the organization, but to the stability and safety of our economy. Now is the time to get deep visibility into the functional and technical skills of your enterprise, so that you are equipped with a resilient, flexible workforce that can meet the rapidly changing demands of the market, today and into the future."
- Josh Bersin, Global Industry Analyst
VALIDATED SKILLS DATA
Real-World Impacts Across Industries
70% SLA Compliance Boost
A global digital commerce provider improved SLA compliance by 70% and saved over $7 million by upskilling its frontline workforce and reducing reliance on contractors with Kahuna.
90% Reduction in Nurse Turnover
A Southeast academic medical system cut primary care nurse turnover by 90% in one year by implementing a flexible job-share model developed by Mercer, improving workforce stability and job satisfaction.
$650K Cost Savings
A global organization with 50+ plants eliminated manual data rework for EHS, HR, and quality teams, saving over $650,000 annually with Kahuna.